Last updated 2026
This policy explains when a purchase of a Downing Systems software package may be refunded. Our packages are delivered as configured software plus implementation services, so most costs are committed the moment work begins. Please read this carefully before purchasing.
You may request a full refund within 72 hours of purchase, provided that implementation and configuration work has not yet begun.
To request a refund inside this window, contact us at jason.downing@downing-systems.com or (206) 455-8697 with your order details. Approved refunds are returned to the original payment method.
After 72 hours — or once implementation has begun — all sales are final and non-refundable. Because setup, configuration, and provisioning commit resources immediately, we cannot offer refunds once that work is underway, even if it began within the 72-hour window.
Implementation is considered to have begun when any of the following has started: account provisioning, storefront configuration, marketing or AI tool setup, domain connection, data import, or the scheduled onboarding session — whichever comes first.
Our refund window is limited, but our commitment to a working product is not. If a component we delivered does not function as described, we will repair, reconfigure, or re-deliver that component at no additional cost until it works as specified. This is a support and remediation commitment — not a money-back guarantee and not a substitute for the refund window above.
To request support on a delivered component, reach us at jason.downing@downing-systems.com.
If you have a concern about a charge, please contact us first — we resolve the large majority of issues quickly. Filing a chargeback for services already delivered in accordance with this policy may be disputed with the payment processor.
Downing Systems provides business software and implementation services. We do not guarantee any particular business result, revenue, or income. Nothing in this policy should be read as such a guarantee.
Questions about this policy? Email jason.downing@downing-systems.com, call (206) 455-8697, or write to us at 520 Milan Ave 89, Norwalk, OH 44857.